No, Subject:
Title
Amendment to the Statement of Work with Unify, Inc., as requested by the Business Technology Services Department, for Requirements of Voiceover Internet Protocol Telephone System Equipment and Maintenance Services.
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Recommended Action:
Recommended Action
Approval of the Amendment to the statement of work by the County Administrator, as requested by the Business Technology Services Department (BTS) with Unify, Inc. (Unify), for requirements of Voiceover Internet Protocol telephone system equipment and maintenance services per State of Maryland Department of Information Technology (DoIT) contract number 060B1400048.
Contract 156-0185-PB(AM); effective through March 31, 2019.
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Strategic Plan:
Deliver First Class Services to the Public and Our Customers
5.2 Be responsible stewards of the public’s resources
Summary:
BTS has requested to amend the original statement of work for the replacement of the existing Interactive Voice Response (IVR) telephone system. The amendment includes: delivery of the project in (2) two phases, a change to the project timeline, additional High Availability licenses, and an upgrade of the current OpenScape Voice and OpenScape Contact Center in order to support the Genesy IVR platform.
During design sessions, it was determined that Unify underestimated the project timeline; the project timeline is now estimated to be December 15, 2017. The additional high availability licenses allows for the IVR system capabilities to be expanded beyond what was originally required and designed.
Background/Explanation:
The Board of County Commissioners (Board) approved this purchase authorization on March 15, 2016, additionally providing authority for the County Administrator to approve subsequent annual extensions of the purchase authorization based on term extensions authorized by DoIT.
An increase to the blanket purchase agreement was approved by the Board on September 27, 2016. The County Administrator approved the term extension on February 19, 2017.
Fiscal Impact:
Original approved expenditure through March 31, 2019 not to exceed: $782,000.00
Adequate funds exist on the current contract to support the additional services requested. Funding is derived from the Business Technology Services Enterprise License and Maintenance fund.
Delegated Authority:
Authority for the County Administrator to approve the amendment to the statement of work is granted under Code Section 2-62(a)(2).
Staff Member Responsible:
Jeff Rohrs, Interim Executive Director, Business Technology Services
Greg Carro, Finance and Budget Manager, Business Technology Services
Joe Lauro, Director, Purchasing
Partners:
BTS Customers
Attachments:
Amended Statement of Work
Schedule A 86759_OP0897423
Schedule A 86758_OP0929006