Subject:
Title
Resolution providing a one-time grace period for applying the metered reclaimed water rates.
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Recommended Action:
Recommended Action
Adoption of a resolution providing a one-time grace period for applying the metered reclaimed water rates.
• One-time grace period from paying the volumetric rates is granted for four months.
• Grace period provides customers time to understand and adjust reclaimed water usage.
• Current active reclaimed customers are having meters installed through December 2024.
• Delay in billing by metered volume instead of by flat rate will have no material impact on sewer system revenues.
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Strategic Plan:
Practice Superior Environmental Stewardship
3.4 Reduce/reuse/recycle resources including energy, water, and solid waste.
Foster Continual Economic Growth and Vitality
4.4 Invest in infrastructure to meet current and future needs
Deliver First-Class Services to the Public and Our Customers
5.2 Ensure effective and efficient delivery of county services and support
Summary:
Summary
A one-time grace period from paying the volumetric rates is granted for four (4) months, from the date a customer’s reclaimed water meter data is available in the Utilities Customer Portal, to allow customers to understand and adjust reclaimed water usage. The reclaimed water volumetric data depicted on a customer’s first two (2) bills after meter activation will be informational only. The customer’s one-time grace period will expire four (4) months after the real-time reclaimed water usage data is available in the Portal. The bill after the grace period expires will depict the actual amount due and reflect accurate volumetric usage and charges. The Resolution is effective immediately upon adoption.
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Background Information:
The Board of County Commissioners adopted Resolution 23-46 adopting revised retail and wholesale rates for County water, sewer, and reclaimed water systems. Retail residential reclaimed water service is not metered, and customers are not billed according to the volume of water used. The Advanced Metering Infrastructure (AMI) project will result in meters installed on retail residential reclaimed water customers’ connections. Current active reclaimed customers are having meters installed throughout the life of the reclaimed meter installation portion of the AMI project, scheduled to last until December 2024. Customers need ample time to review bimonthly statements to understand their current reclaimed volumetric water usage and adapt their usage practices for maximum conservation and financial savings. A brief delay in billing by metered volume instead of by flat rate will have no material impact on sewer system revenues.
Fiscal Impact:
N/A
Staff Member Responsible:
Jeremy Waugh, Director, Utilities
Partners:
N/A
Attachments:
Resolution 24 -