Subject:
Title
Purchase authorization with Bourntec Solutions, Inc for Database Administration (DBA) managed services pertaining to the Oracle E-Business Suite for the Business Technology Services department.
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Recommended Action:
Recommended Action
Approval by the County Administrator and execution of the purchase authorization with Bourntec Solutions, Inc (Bourntec) for Database Administration (DBA) managed services pertaining to the Oracle E-Business Suite (EBS) for the Business Technology Services (BTS) department.
• This Purchase Authorization provides additional support services to supplement BTS staff limitations and capabilities by providing consistent:
o After hour (7 PM - 7 AM EST) monitoring, alerting, system intervention, and supporting daily DBA and system activities
o Perform knowledge transfer (KT) to workstream subject matter experts and BTS resources to ensure that they can support their focused areas
o Support of daytime DBA services when County DBA is on vacation, absent or assigned to projects that consumes his/her time. This will require a change request to address gaps in funding.
• Pricing is per U.S. General Services Administration (GSA), Contract No. 4 7QTCA 18D00LE - SIN 54151 S - Information Technology Professional Services.
• This Purchase Authorization is independent of the contract supporting a multi-phase project to upgrade the County’s Oracle E-Business Suite and Business Intelligence platform and relieve pain points that were identified in core business processes with Finance, Grants, Payroll, HCM, Purchasing, Project Accounting and Management, OLM, Time and Attendance, Talent Management, Training and Employee Self-Service.
• Services are expected to be on a recurring/on-going need to maintain operational excellence of the County’s ERP system, OPUS.
Contract No. 22-0189-G(SCB); for an annual not to exceed sum of $192,000.00 in year one, $186,000.00 in year two, and $180,000.00 in year three, for a total not to exceed amount of $558,000.00 for thirty-six (36) months.
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Strategic Plan:
Deliver First Class Services to the Public and Our Customers
5.2 Be responsible stewards of public’s resources
5.3 Ensure effective and efficient delivery of county services and support
5.4 Strive to exceed customer expectations
Summary:
This Purchase Authorization is for recurring operational level support services for DBA Managed Services and is independent of prior contract agreements related to the implementation and or upgrade of the County’s ERP system, OPUS. This Purchase Authorization will enable proper attention to adopting best practices for the Oracle E-Business Suite Database Administration process, help streamline and automate complex processes to reduce non-value-added work, increase efficiency, and reduce human errors during critical database management operations. Services by way of this Purchase Authorization are recurring and independent of Contract No. 190-0719-G(PW) which was in support of a multi-phase project to upgrade the County’s Oracle E-Business Suite and Business Intelligence platform and relieve pain points that were identified in core business processes with Finance, Grants, Payroll, HCM, Purchasing, Project Accounting and Management, OLM, Time and Attendance, Talent Management, Training and Employee Self-Service.
Background/Explanation:
On January 05, 2010, the County Administrator approved the implementation of the Oracle e-Business Suite (EBS) software Contract No. 089-0255-P(SS). On August 28, 2020 the County Administrator approved the purchase authorization Contract No. 190-0719-G(PW) with Bourntec Solutions, Inc. for the upgrade to the Oracle EBS for BTS in the amount of $550,000.00 for a duration of three (3) years. This original scope of work accounted for only the technical effort for the upgrade of the Oracle EBS prior to the current version of the system becoming unsupported in January 2022. On March 9, 2021 the Board of County Commissioners approved and executed the First Amendment to the Agreement to provide additional services to assist in the upgrade effort. The First Amendment increased the contract to provide for Functional Analyst services, Organizational Change Management services, and the technical upgrade of the Oracle Business Intelligence platform, OBIEE.
The County completed upgrading its Oracle E-Business Suite (EBS) system from 12.1.3 to (now) 12.2.10 in July of 2021. The County, intentionally, did not correct the majority of the 361 pain points that were identified in core business processes with Finance, Grants, Payroll, HCM, Procurement, Project Accounting and Management, OLM, Time and Attendance, Talent Management, Training and Employee Self-Service.
A Second Amendment, Release 2, provided two Scopes of Work that will focus on reducing pain points by: reducing redundant data entry, focusing on business process reengineering leveraging Oracle’s Out of the Box (OOB) functionality and align with industry best practices to streamline/automate processes, reduce non-value-added work, and reducing support costs associated with customizations and disjointed/silo processes.
BTS is preparing a Release 3 proposal in preparation for the FY23 budget process.
This Purchase Authorization is for recurring operational level support services for DBA Managed Services and is independent of prior contract agreements related to the implementation and or upgrade of the County’s ERP system, OPUS.
Pricing is per U.S. General Services Administration (GSA), Contract No. 4 7QTCA 18D00LE - SIN 54151 S - Information Technology Professional Services.
Fiscal Impact:
Total expenditure not to exceed: $558,000.00
Annual not to exceed amounts:
Year 1: $192,000.00
Year 2: $186,000.00
Year 3: $180,000.00
Funding is derived from the BTS OPUS Operating Budget.
Delegated Authority:
Authority for the County Administrator to approve the purchase authorization is granted under Code Section 2-188(b).
Staff Member Responsible:
Greg Carro, Manager, Business Support Services, Business Technology Services
Belinda Huggins, Director, Application Services, Business Technology Services
Merry Celeste, Division Director, Purchasing & Risk, Administrative Services
Joe Lauro, Director, Administrative Services
Partners:
N/A
Attachments:
Agreement