Subject:
Title
Resolution adopting the updated Utilities Policy Manual.
label
Recommended Action:
Recommended Action
Approval of the resolution adopting the updated Utilities Policy Manual (UPM).
• Resolution allows update and consolidation of current practices, services, and configuration of County Utilities Department.
• UPM applies to all existing and future customers.
• It is Utilities intention to timely review the manual over time and bring modifications to the Board as needed.
• Resolution is effective immediately upon its adoption
Body
Strategic Plan:
Deliver First-Class Services to the Public and Our Customers
5.1 Maximize partner relationships and public outreach.
5.2 Be responsible stewards of the public’s resources.
5.3 Ensure effective and efficient delivery of county services and support.
5.4 Strive to serve the needs of all Pinellas County residents and customers.
Summary:
Summary
The UPM updates and consolidates existing policies applicable to all existing and future customers of County systems.
Body
Background Information:
The County Water Policy Manual was adopted in 1987 via Resolution 87-371. The UPM codifies existing policies and procedures, clarifies utility and customer responsibilities, incorporates expanded service offerings, and outlines expectations for development-related system enhancements. The updated UPM comprehensively covers water, wastewater, and reclaimed water policies and incorporates subsequent resolutions that inform current practices. The Policy Manual is ADA-compliant, searchable, hyperlinked to internal references and external resources, and will be located on the Pinellas County website for easy access and transparency.
Fiscal Impact:
N/A
Staff Member Responsible:
Jeremy Waugh, Director of Utilities
Partners:
N/A
Attachments:
Resolution
Exhibit A - Utilities Policy Manual