Subject:
Title
Ranking of firms and agreement with Carousel Industries of North America, LLC for Vesta Maintenance.
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Recommended Action:
Recommended Action
Approval of the ranking of firms and agreement with the number one ranked firm Carousel Industries of North America, LLC (Carousel) for Vesta Maintenance.
• This contract will provide maintenance services for 9-1-1 Communications Centers with maintenance and support of the Vesta 9-1-1 Public Safety Call Handling Solution (Vesta) by Motorola Solutions as managed services for network devices and fail-over support between redundant WAN carriers.
• Two proposals were received with award recommendation to the top ranked firm Carousel.
• The initial term of this agreement is for sixty months with provisions for two additional twenty-four-month terms and a not to exceed value of $10,180,408.64.
• Funding for this contract is derived from 9-1-1 Emergency Communications E911 System Special Revenue Fund, 911 Fees.
Contract No. 25-0581-RFP in the not-to-exceed contract value of $10,180,408.64 effective for sixty months; Authorize the Chairman to sign and the Clerk of the Circuit Court to attest.
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Strategic Priorities:
Healthy and Safe Communities
2.2 Enhance community safety
Smart Service Delivery
4.2 Achieve and maintain a high level of customer satisfaction.
4.4 Pursue continuous improvement
Summary:
Summary
This contract will provide maintenance services for 9-1-1 Communications Centers with maintenance and support of the Vesta 9-1-1 Public Safety Call Handling Solution (Vesta) by Motorola Solutions as managed services for network devices and fail-over support between redundant WAN carriers.
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Background Information:
A Request for Proposal (RFP) was released on April 8, 2025, resulting in two (2) responsive proposals. An evaluation meeting commenced on July 9, 2025, with the committee recommending award to Carousel as the highest ranked firm. Negotiation of final agreement was completed on October 21, 2025.
Fiscal Impact:
Sixty (60) month expenditure not to exceed: $10,180,408.64
The FY26 expenditure will be $2,116,936.93.
The FY26 Emergency Communications E911 System Special Revenue Fund adopted budget includes $1,500,000 for this service. It was unknown what the cost would be during budget development as the RFP was let in April 8,2025. A budget amendment is anticipated to cover the additional cost of $616,936.93.
The increase is driven by inflation and external and internal vulnerability scanning which is necessary to maintain the integrity of the system.
Staff Member Responsible:
Jim Fogarty, Director, Safety and Emergency Services
Merry Celeste, Purchasing Director, Administrative Services
Joe Lauro, Director, Administrative Services
Partners:
N/A
Attachments:
Agreement
Evaluation Ranking